Volvo Xc60 Power Tailgate Won’t Close

Power tailgate issues in the Volvo XC60 can be caused by various factors. Possible culprits include a faulty latch mechanism, motor failure, electrical problems, or sensor issues. Identifying and addressing these common causes is essential to ensure smooth functioning of the power tailgate.

Common causes of power tailgate issues

Experiencing problems with your Volvo XC60’s power tailgate can be frustrating, especially when it won’t close. Identifying the common causes behind these issues is crucial to finding a solution.

In this section, we’ll discuss three potential culprits: faulty power tailgate motor, electrical connection problems, and a malfunctioning tailgate control module.

Faulty power tailgate motor

One of the primary causes of a power tailgate not closing is a faulty motor. The power tailgate motor is responsible for controlling the mechanism that opens and closes the tailgate. Over time, the motor can undergo wear and tear, leading to malfunctioning.

Electrical connection problems

Another common cause for power tailgate issues is related to the electrical connections. If the electrical wiring connecting the tailgate and the control unit becomes loose or damaged, it can interfere with the functionality. Poor connections can disrupt the power supply, resulting in the inability to close the tailgate.

Malfunctioning tailgate control module

The tailgate control module is an essential component that regulates the operation of the power tailgate. In some cases, a malfunctioning module can prevent the tailgate from closing.

This can occur due to defects in the module’s internal circuitry or issues with its programming. A malfunctioning control module can disrupt the signals required for the tailgate to function properly.

If you’re experiencing problems with your Volvo XC60’s power tailgate not closing, these three common causes should be investigated. It’s recommended to seek assistance from a qualified technician to diagnose and resolve the issue.

Step-by-step Troubleshooting Guide

In the event that your Volvo XC60 power tailgate won’t close, it can be frustrating and inconvenient. However, by following a step-by-step troubleshooting guide, you can identify and resolve the issue. Below, we’ve outlined the necessary steps to help you troubleshoot and fix the problem.

Verify If The Vehicle Battery Is Charged

The first step in troubleshooting your power tailgate is to ensure that your vehicle’s battery is sufficiently charged. A low or dead battery can prevent the tailgate from functioning properly. To verify the battery’s charge level, check the voltmeter reading or use a battery tester. If the battery is low, you may need to recharge or replace it.

Inspect The Fuses Related To The Power Tailgate

Faulty fuses can prevent the power tailgate from closing. Inspect the fuses related to the tailgate in the vehicle’s fuse box. Refer to your owner’s manual for the specific location of the tailgate fuse(s) and inspect them visually or use a multimeter to test for continuity. Replace any blown fuses accordingly.

Adjust The Power Tailgate Settings

One possible cause for your power tailgate not closing could be incorrect settings. Access the vehicle’s settings menu through the infotainment system or the driver display and navigate to the power tailgate settings. Check if the tailgate is configured for the correct mode, either automatic or manual, depending on your preference. Adjust the settings if necessary.

Ensure The Tailgate Is Set To The Correct Mode (automatic Or Manual)

If the power tailgate is set to the manual mode, it won’t close automatically. Make sure that the tailgate is set to the appropriate mode depending on your specific requirements. Refer to your owner’s manual for detailed instructions on how to adjust the tailgate mode.

Locate And Understand The Manual Override Mechanism

Every power tailgate has a manual override mechanism that allows you to manually close it in case of a malfunction. Refer to your owner’s manual to locate and understand the manual override mechanism for your Volvo XC60. Familiarize yourself with the steps required to manually close the tailgate.

Follow The Manufacturer’s Instructions To Manually Close The Tailgate

If all else fails, you may need to resort to manually closing the power tailgate. Follow the specific instructions provided by the manufacturer in your owner’s manual to safely and effectively close the tailgate manually. Take care to avoid any potential hazards while performing this procedure.

Examine The Latch Mechanism For Any Defects Or Obstructions

A faulty latch mechanism or obstructions within the tailgate can prevent it from closing properly. Carefully inspect the latch mechanism for any signs of damage, misalignment, or debris. If you notice any issues, such as broken or worn components, contact a qualified technician to repair or replace the latch mechanism.

Test The Sensors That Detect Obstacles In The Tailgate’s Path

Modern vehicles, including the Volvo XC60, often come equipped with sensors that detect obstacles in the tailgate’s path. These sensors ensure the safety of pedestrians and objects when closing the tailgate automatically. Check the sensors for any debris or blockages that could interfere with their functioning. Clean the sensors and surrounding area if necessary.

Disconnect The Vehicle’s Battery For A Few Minutes

If none of the previous steps resolve the issue, try disconnecting the vehicle’s battery for a few minutes. This can reset the car’s electrical system and potentially resolve any software glitches that may be affecting the power tailgate. Consult your owner’s manual for instructions on how to safely disconnect and reconnect the battery.

Reconnect The Battery And Check If The Power Tailgate Functions Properly

After disconnecting the battery, reconnect it and check whether the power tailgate now functions properly. Test the tailgate by opening and closing it using both the automatic and manual methods. If the tailgate still doesn’t close, it may be necessary to seek professional assistance from an authorized Volvo service center.

Contacting A Professional

If you are facing issues with your Volvo XC60 power tailgate not closing properly, it may be time to reach out to a professional for assistance.

While there are some troubleshooting steps you can take on your own, it’s important to know when it’s time to leave it to the experts.

In this article, we will discuss when to seek professional assistance, choosing a certified Volvo technician, and how to provide detailed information to ensure the problem gets resolved efficiently.

When To Seek Professional Assistance

There are certain situations where it’s crucial to seek help from a professional for your Volvo XC60 power tailgate issue.

If you have tried basic troubleshooting methods without success, it’s time to call in an expert. Additionally, if you notice any of the following signs, it’s advisable to reach out to a certified Volvo technician:

  • The power tailgate doesn’t respond to any commands.
  • The tailgate closes partially and then stops.
  • There are strange noises coming from the tailgate mechanism.
  • The tailgate closes very slowly or not at all.

By recognizing these signs and acting promptly, you can avoid further damage and ensure the safety and functionality of your Volvo XC60 power tailgate.

Choosing A Certified Volvo Technician

When it comes to getting your Volvo XC60 power tailgate fixed, it’s essential to choose a certified technician who specializes in Volvo vehicles.

By entrusting your vehicle to a professional familiar with the brand, you can have peace of mind knowing that they have the necessary expertise and equipment to diagnose and resolve the issue accurately.

Here are a few tips to help you select the right technician:

  • Look for an authorized Volvo service center or dealership in your area.
  • Check their certifications and qualifications to ensure they are authorized to work on Volvo vehicles.
  • Read customer reviews and testimonials to gauge their reputation and customer satisfaction.
  • Inquire about their experience with power tailgate repairs specifically.

Providing Detailed Information To The Technician

When you contact a professional technician for assistance with your Volvo XC60 power tailgate, it’s important to provide them with as much detailed information as possible.

This will help them diagnose and fix the issue more efficiently. Here’s what you should communicate:

  • Describe the symptoms you’re experiencing with the power tailgate in detail.
  • Inform them if you have already attempted any troubleshooting steps.
  • Provide them with the vehicle’s make, model, and year.
  • Share any relevant timestamps or events that may have led to the malfunction.

By providing the technician with these key details, you can ensure that they have all the necessary information to address the problem effectively and minimize any potential delays in getting your Volvo XC60 power tailgate back in proper working order. Remember, clear communication is key when seeking professional assistance.

Preventive Measures And Maintenance

Proper preventive measures and regular maintenance play a crucial role in ensuring the smooth functioning of your Volvo XC60 power tailgate.

By taking proactive steps to care for your vehicle’s tailgate, you can minimize the chances of encountering issues like a tailgate that won’t close. Here are some essential preventive measures and maintenance tips to keep your Volvo XC60 power tailgate in top shape:

Regular Lubrication Of Tailgate Components

To ensure that your Volvo XC60 power tailgate operates smoothly, it is important to perform regular lubrication of its components.

By lubricating elements such as hinges, latches, and the power closing mechanism, you can reduce friction and prevent unnecessary strain on the system. A well-lubricated tailgate is less likely to experience issues such as jamming or difficulties in closing.

It is recommended to use a high-quality silicone-based lubricant to avoid any damage to the components. Follow these steps to lubricate your tailgate effectively:

  • Start by cleaning the tailgate components and removing any dirt or debris.
  • Apply a small amount of silicone-based lubricant to the hinges, latches, and power closing mechanism.
  • Operate the tailgate a few times to distribute the lubricant evenly.

Regular lubrication should be included as part of your routine maintenance schedule, especially if you frequently use the power tailgate function. This simple step can go a long way in preventing issues and prolonging the lifespan of your tailgate.

Keeping The Area Around The Tailgate Clean And Free From Debris

One of the most important preventive measures you can take to avoid power tailgate issues is to maintain a clean and debris-free area around the tailgate.

Accumulated dirt, leaves, or other foreign objects may interfere with the proper functioning of the tailgate mechanism and cause it to malfunction. Follow these tips to keep the area around your tailgate clean:

  • Regularly inspect and remove any debris, such as leaves or twigs, that may have lodged around the tailgate.
  • Wash the area around the tailgate frequently to prevent the buildup of dirt and grime.
  • Consider using a protective cover or mat to prevent dirt and debris from accumulating near the tailgate.

By maintaining a clean environment around your tailgate, you can significantly reduce the risk of encountering issues like a power tailgate that won’t close.

Following The Manufacturer’s Recommended Maintenance Schedule

Adhering to Volvo’s recommended maintenance schedule is vital to keep your XC60 power tailgate in optimal condition.

The manufacturer’s guidelines provide valuable insights into the maintenance tasks that should be performed at specific intervals. By following these recommendations, you can identify potential issues before they escalate and ensure that your power tailgate remains in excellent working order.

The maintenance schedule may include inspections, lubrication, cleaning, and other tasks that are crucial for the overall performance of your vehicle.

Make sure to consult your owner’s manual or contact a certified Volvo service center to obtain the specific maintenance schedule for your XC60 model.

By incorporating these preventive measures and following the manufacturer’s recommended maintenance schedule, you can minimize the chances of encountering a Volvo XC60 power tailgate that won’t close.

Taking proactive steps to care for your tailgate will not only enhance your driving experience but also contribute to the longevity of your vehicle.

FAQ Of Volvo Xc60 Power Tailgate Won’t Close

How Do You Reset The Tailgate On A Volvo Xc60?

To reset the tailgate on a Volvo XC60, follow these steps: First, locate the tailgate switch inside the car. Press and hold the switch for about ten seconds. This should reset the tailgate and resolve any issues.

How Do You Reset The Tailgate On A Volvo Xc90?

To reset the tailgate on a Volvo XC90, follow these steps:

1. Locate the tailgate switch inside the vehicle.

2. Press and hold the switch for 10 seconds to reset the tailgate system.

3. Release the switch and test the tailgate to ensure it is functioning properly.

4. Repeat the process if necessary.

What Is Volvo Power Operated Tailgate?

The Volvo power operated tailgate is a feature that allows you to open and close the tailgate of your Volvo vehicle with the push of a button. It offers convenience and ease of use, making it more convenient to load and unload your belongings.

How Do You Reset The Tailgate On A Volvo V70?

To reset the tailgate on a Volvo V70, follow these steps: Open the tailgate manually, locate the tailgate control module in the rear cargo area, unplug the module for 30 seconds, then plug it back in. This should reset the tailgate and resolve any issues.


The power tailgate malfunction in Volvo XC60 can be a troublesome issue for car owners. To address this, it is crucial to identify the root cause and take necessary steps for a fix.

Regular maintenance, checking the power supply, or seeking professional help can ensure the seamless functioning of the power tailgate. Stay informed and proactive to enjoy a hassle-free ownership experience.

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