Kenwood Touch Screen Not Working : Causes And Solution

If your kenwood touch screen is not working, try resetting the unit or checking the wiring connections. In some cases, the issue can be resolved by updating the firmware or replacing the touch screen itself.

Kenwood touch screen units are known for their sleek design and user-friendly interface. However, like all electronics, they can develop faults over time. A common issue that some users report is the touch screen not responding or malfunctioning. This can be frustrating as it hinders the unit’s functionality. In this article, we will explore some potential solutions to fix the touch screen on a kenwood unit that is not working. Whether it’s a simple reset or a more involved repair, we’ll help guide you through the process.

Possible Causes Of Kenwood Touch Screen Not Working

Kenwood touch screens are the backbone of today’s entertainment systems on cars. But if you find that your kenwood touch screen is not working correctly, it can be frustrating and downright inconvenient. To get to the root of the problem, you need to understand the possible causes of kenwood touch screen malfunctions.

Below we discuss the most common reasons for kenwood touch screen not working and how to resolve them.

Malfunctioning Wiring And Connections

If you find that your kenwood touch screen is not working, the problem might be due to wiring and connection issues between the head unit and the screen.

  • Loose or disconnected wiring: the touch screen might not function correctly if the wiring between the head unit and screen is loose or disconnected. Ensure the connections are tight and secure.
  • Damaged or broken wires: check your wires for any damages or breaks. Any damage can interrupt the signal transmission between the head unit and the lcd screen.
  • Faults in power supply: check your batteries and wiring connections to ensure power supply issues don’t interrupt touch screen functions.
  • Inadequate grounding: proper grounding can prevent electrical interference from surrounding components.

Physical Damage To Touch Screen

Physical damage is one of the most significant reasons for kenwood touch screen malfunctioning. Owners can often cause physical damage accidentally by pressing too hard on the screen or from a screen impact.

  • Frozen on one screen: if a specific touch location is always unresponsive and immovable, there may be damage done to that area.
  • Unresponsive to touch: it’s not responsive to touch, which can result from a cracked or broken screen.
  • Lines or spots on the screen: these areas indicate that there has been some damage done to the touch screen.

Software Problems

Software problems can also cause kenwood touch screen not to work correctly.

  • Frozen screen: the touch screen is non-responsive and freezes regularly.
  • Slow response time: the unit lags or is slow to respond to touch inputs.
  • Touch screen recognizing touch mistakes: the screen misinterprets touch, leading to the wrong function.

Various factors can lead to kenwood touch screen malfunctions, and the above factors are some of the most common. If any of those conditions occur, you may have to make a few repairs, such as addressing software problems or replacing the wiring.

By diagnosing the problem and repairing it, you can keep your kenwood touch screen working effectively.

Troubleshooting For Kenwood Touch Screen Not Working

If you’re having trouble with your kenwood touch screen, troubleshooting the problem on your own can save you time and money. Here are some simple solutions you can try before taking your unit in for repair.

Conducting A Diagnostics Test

  • Turn the unit on and press the reset button. This will reboot the system and could solve the problem.
  • Check the wiring and ensure it’s properly connected and wires are not loose.
  • Make sure the touch screen is not dirty and clean it with a microfiber cloth.

Restarting The Kenwood Touch Screen

  • Press and hold the power button for about 10 seconds to force the unit to shut off.
  • Wait for a few seconds, then press the power button to turn the unit back on.
  • If the touch screen is still not working, try a hard reset. Disconnect the power source, then reconnect it after 15 seconds.

Updating The Software

  • Sometimes an outdated or corrupt software can cause the touch screen to malfunction.
  • Go to kenwood’s website and follow the instructions to download the latest software version.
  • Transfer the update onto a usb drive and insert it into the kenwood unit’s usb port.
  • Wait for the update to complete before restarting the unit.

Before taking your kenwood touch screen to a repair shop, try these troubleshooting procedures that can potentially save you time and money. By conducting a diagnostics test, restarting the unit, and updating the software, you can solve the problem yourself.

Highlight The Importance Of Seeking Professional Help

If you’re a kenwood touch screen user, you may know how frustrating it is when the touch screen stops working. This can happen due to various reasons, such as software issues, hardware damage, outdated firmware, virus attacks, or more. While some issues can be resolved by following a few steps, it is always advisable to seek professional help, especially if the problem persists.

In this section, we will highlight the importance of seeking professional help, explain what technicians can do to resolve kenwood touch screen issues and provide tips on selecting the right technician for touch screen repair.

It is crucial to seek professional help when you encounter issues with your kenwood touch screen, as you may not always know what is causing the problem. Attempting to fix it yourself could make the issue worse, resulting in more expenses or even complete replacement.

  • Get an accurate diagnosis of the problem
  • Have access to the right tools and techniques to fix the issue effectively
  • Get professional advice on how to avoid similar problems in the future

Explain What Technicians Can Do To Resolve Kenwood Touch Screen Issues

Experienced technicians have the expertise to resolve touch screen issues, regardless of the severity.

  • Performing a firmware update or upgrading the software
  • Checking for any loose connections or cables and reconnecting them
  • Replacing or repairing damaged components
  • Running a virus scan to eliminate any virus or malware causing the problem
  • Calibrating the device to ensure proper operation

Provide Tips On Selecting The Right Technician For Touch Screen Repair

Choosing the right technician is essential for getting your touch screen fixed the first time around and avoiding any future problems.

  • Check credentials and experience levels
  • Ask for references or customer reviews
  • Inquire about warranties on repairs
  • Compare pricing and services offered by different technicians before selecting one

When faced with kenwood touch screen issues, seeking professional help can be the best option to get the issue resolved effectively. With the expertise of an experienced technician, your touch screen could be up and running in no time, giving you access to all its features and functionalities.

FAQ For Kenwood Touch Screen Not Working

How Do I Reset My Kenwood Touch Screen?

To reset your kenwood touch screen, simply disconnect the car battery for a few minutes, then reconnect it. This should reset the system and improve the touch screen’s functionality.

Why Is My Kenwood Touch Screen Not Responding?

You may have a software issue causing your kenwood touch screen to not respond. Try resetting the system or updating the software to see if this resolves the problem.

What Should I Do If My Kenwood Touch Screen Is Frozen?

If your kenwood touch screen is frozen, try pressing the reset button or disconnecting the car battery for a few minutes to reset the system. If this does not work, you may need to contact a professional for assistance.

Can I Fix My Kenwood Touch Screen Myself?

If you have experience with car audio systems, you may be able to fix your kenwood touch screen yourself by resetting the system or updating the software. However, if you are unsure or do not have experience, it is recommended to seek professional assistance.


After exploring various reasons why your kenwood touch screen may not be working, we hope you have found some useful solutions to fix the issue. From checking the power source, to updating your device and resetting it, these are all options that can make a difference.

However, if you have followed all of these steps and are still experiencing problems, it may be time to seek the help of a professional. By contacting a kenwood technician, you will have access to specialised support and resources to ensure your device performs at its best.

Remember to always take care when performing any troubleshooting techniques and never hesitate to seek assistance when needed. With these tips and tricks in mind, your kenwood touch screen should be up and running in no time!

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